Last updated: December 27, 2019

Your privacy is important to us. This Privacy Policy explains what personal data Smith Micro collects from you, through our interactions with you and through our products, and how we use that data.

Smith Micro offers a wide range of software solutions and services. References to Smith Micro products in this Privacy Policy include Smith Micro software, services, websites, apps and other solutions.

Please read the Product-Specific Details in this Privacy Policy, which provide additional information about some of our products and/or services.  This Privacy Policy applies to our interactions with you and each of the Smith Micro products that reference or link to this Policy.

We reserve the right to update or make changes to this Privacy Policy from time to time in our sole discretion without prior notice, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version of this Privacy Policy on our website at You can determine when this Policy was last revised by referring to the “Last updated” legend at the top of this Privacy Policy. Any changes to our Privacy Policy will become effective upon our posting of the revised version on our website at Except where your separate consent is required by law, your use of our products which link to our reference this Policy following such changes constitutes your acceptance of the revised Policy then in effect. By using our products which link to or reference this Privacy Policy, you agree to the terms and conditions of this Policy. If you do not agree to the terms and conditions of this Policy, please do not use such products.

Special Note Regarding the Use of our Products by Children: Our products are not directed to children under the age of 16. In the case of our SafePath® Family product, children under the age of 16 may be invited to sign up for the service by a parent or legal guardian. Please see the Product-Specific Details for our SafePath products. Except as provided in connection with our SafePath Family product, if you are under the age of 16, please do not provide personal data in connection with your use of Smith Micro products. We encourage parents and guardians to go online with their children.

1. Types of Data Smith Micro Collects

Smith Micro collects data to operate effectively and to furnish or enhance your experience with our products. You provide some of this data directly when you sign up for an account in connection with our products or submit a request to us for information or support. We also record data in connection with your interaction with our products, such as through the use of cookies on our website or through your use of one of our software products.

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2. How We Use Personal Data

We use the data that we collect to provide our products, which includes updating and troubleshooting, providing support, and providing personalized recommendations and relevant marketing and advertising. We also use data to operate our business, which includes analyzing our performance and meeting our legal obligations.

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3. Reasons We Share Personal Data

We share your personal data with your consent and/or as necessary to complete a transaction or to provide a product that you have requested or authorized, which may include sharing your data with third parties performing services on our behalf. We will also share data if required by law or to respond to legal process, to protect our customers or to protect our rights or property.

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4. How We Protect Your Personal Data

Smith Micro uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, to notify those individuals whose information may have been compromised, and to take such action as may be required by applicable laws and regulations.

5. How to Access and Control Your Personal Data

You can view, edit or delete your personal data online for many of our products. In connection with the use of certain of our products, you can also make choices about our collection and use of your data. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature. How you can access or control your personal data will depend on which of our products that you use.

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6. Other Important Notices Regarding Our Privacy Practices

Below you will find additional privacy information that you may find important or helpful to your understanding of how we collect and use your personal data.

Cookies. Smith Micro uses "cookies" in conjunction with our web-based products to obtain information. A cookie is a small data file that is transferred to your device (e.g., your phone or your computer) for record-keeping purposes. We use cookies and other technologies to facilitate users' ongoing access to and use of our websites and in connection with web-based products. If you do not want information collected through the use of cookies, your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you to decide whether to accept each cookie. But please note that some aspects of our products may not work as intended or may not work at all without cookies.

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Pixel Tags. We and our service providers may also use so-called "pixel tags," "web beacons," "clear GIFs," or similar means (collectively, "Pixel Tags") in connection with our website pages and HTML-formatted email messages to, among other things, track the actions of website users and email recipients, to determine the success of marketing campaigns and to compile aggregate statistics about website usage and response rates. A Pixel Tag is an electronic image, often a single pixel (1x1), that is ordinarily not visible to website visitors and may be associated with cookies on the visitors' hard drives. Pixel Tags allow us to count users who have visited certain pages of our websites, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened.

Third Party Sites. Our products may contain links to third party websites. These linked sites are not under Smith Micro's control and we are not responsible for the privacy practices or the contents of any such linked site, or any link contained in any linked site. We provide such links only as a convenience, and our inclusion of a link does not imply our endorsement of the linked site. If you provide any personal data through any such third party website, your transaction will occur on such third party's (and not Smith Micro’s) website, and the personal data you provide will be collected by, and controlled by the privacy policy of, that third party. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.

Analytics and Advertising Services. We may use third-parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet and to track and report on the performance of those advertisements, and to serve ads when you visit our websites. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you use our products, as well as when you visit other online sites and services. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit

Transfer, Processing and Storage of Personal Data. Our websites and certain of our other products are operated in the United States of America. We may process the personal data that we collect in your region, in the United States, and in any other country where we or our affiliates, subsidiaries, or service providers operate. We take steps to ensure that the data we collect under this Policy is processed according to the provisions of this Policy and the requirements of applicable law.

We transfer personal data from the European Economic Area to other countries, some of which have not yet been determined by the European Commission to have an adequate level of data protection. For example, their laws may not guarantee you the same rights, or there may not be a privacy supervisory authority there that is capable of addressing your complaints. When we engage in such transfers, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections with respect to your data.

We comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles. If third-party agents process personal data on our behalf in a manner inconsistent with the principles of the Privacy Shield framework, we remain liable unless we prove we are not responsible for the event giving rise to the damage.

If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit

If you have a question or complaint related to our participation in the EU-U.S. Privacy Shield, we encourage you to contact us at For any complaints related to the Privacy Shield framework that we cannot resolve directly, we have chosen to cooperate with the relevant Data Protection Authority, or a panel established by the European data protection authorities for resolving disputes. As further explained in the Privacy Shield Principles, binding arbitration is available to address residual complaints not resolved by other means.

Security. We seek to have security measures and tools (such as firewalls, digital SSL certificates, intrusion detection systems, and database encryption) in place to help protect against the loss, misuse and alteration of the information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. As a result, although we strive to protect your data, we cannot ensure or warrant the security of any information you transmit to us through or in connection with our websites or that is stored by us. You acknowledge and agree that any information you transmit through our websites or upload for storage in connection with our websites is so transmitted or stored at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us at or at our physical address at 5800 Corporate Dr., 5th Floor, Pittsburgh, PA 15237, Attention: Privacy (note however that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).

Retention Period. We will retain your data for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law and/or regulations.

Jurisdictional Issues. We host our websites from the United States, and our websites are not intended to subject us to the laws or jurisdiction of any state, country or territory other than those of the United States. We do not represent or warrant that our websites, or any part thereof, are appropriate or available for use in any particular jurisdiction other than the United States. Those who choose to access our websites do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the availability of our websites, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. By using our websites and submitting any personal data in connection with such use, you consent to the transfer of your submitted personal data to other countries, such as the United States, which may provide a different level of data security than in your country of residence.

Notice to California Residents. The California Consumer Privacy Act of 2018 (“CCPA”) provides California residents with the additional rights described below. You may exercise any of the rights described in this section by contacting us at Please reference “CCPA” in your subject line. These instructions are also available by calling our toll-free CCPA hotline at 833-606-0138. Please note that we may ask you to verify your identity before taking further action on your request.

  • • Right to Access: You have the right to know and access what data we have collected about you over the past 12 months, including:
    • o The categories of personal information we’ve collected about you;
    • o The categories of sources from which the personal information is collected;
    • o The business or commercial purpose for collecting your personal information;
    • o The categories of personal information about you which we shared;
    • o The categories of third parties we have shared information to; and
    • o The specific pieces of personal information we have collected about you.

        Note that we do not sell personal information.

  • • Right to Delete: You have the right to request that we delete personal information we have collected from you (and direct our service providers to do the same). In some instances, however, we may decline to honor your request where an exception applies.
  • • Other Rights: You also have the right not to be discriminated against for exercising any of the rights listed above.

Contacting Us. If you have any questions regarding this policy, please contact us by email at: or mail us at:

Smith Micro Software, Inc.
Attention: Privacy
5800 Corporate Drive
Pittsburgh, PA 15237

Please note that email communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your email correspondence with us.

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7. Product-Specific Details

In addition to the information provided above, which applies generally to all of our products, you may find the following additional, product-specific information, to be important or useful to you.

a. Smith Micro Websites

Smith Micro hosts several websites, including our corporate website, and our online store at We may now or in the future operate additional websites. Our collection and use of your personal data in connection with your use of our websites will be governed by this Privacy Policy and the additional, important privacy information below.

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b. SafePath Platform

The SafePath Platform is a connected lifestyle platform, which includes tools for family safety, including powerful family locator functionality, robust parental controls and built-in support for wearable devices such as GPS wristwatches and pet trackers. Our SafePath family of products and services are offered to consumers by wireless and cable service providers, typically under the service provider’s brand, and the collection and use of your personal data in connection with your use of the service will be governed by the privacy policy established by your service provider. For more information, please see the privacy policy offered by your service provider.