Last updated: June 27, 2023
Smith Micro Software, Inc. and its subsidiaries (collectively, “we,” “us,” or “Smith Micro”) are committed to maintaining your trust by respecting and protecting your privacy.
Table of Contents
- Types of Data Smith Micro Collects
- How We Use Personal Data
- Reasons We Share Personal Data
- How We Protect Your Personal Data
- How to Access and Control Your Personal Data
- Other Important Notices Regarding Our Privacy Practices
- State Law Privacy Rights and Choices
- Product-Specific Details
1. Types of Data Smith Micro Collects
2. How We Use Personal Data
We use the data that we collect to provide our Products, which may include updating and troubleshooting, providing support, and/or providing personalized recommendations and relevant marketing and advertising. We also use data to operate our business, which includes analyzing our performance and meeting our legal obligations.
3. Reasons We Share Personal Data
We share your personal data with your consent and/or as necessary to complete a transaction or to provide a Product that you have requested or authorized, which may include sharing your data with third parties performing services on our behalf. We will also share data if required by law or to respond to legal process, to protect our customers or to protect our rights or property.
4. How We Protect Your Personal Data
Smith Micro uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, to notify those individuals whose information may have been compromised, and to take such action as may be required by applicable laws and regulations.
5. How to Access and Control Your Personal Data
You can view, edit or delete your personal data online for many of our Products. In connection with the use of certain of our Products, you can also make choices about our collection and use of your data. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a Product or feature, you may not be able to use that Product or feature. How you can access or control your personal data will depend on which of our Products that you use.
6. Other Important Notices Regarding Our Privacy Practices
Below you will find additional privacy information that you may find important or helpful to your understanding of how we collect and use your personal data.
Pixel Tags. We and our service providers may also use so-called "pixel tags," "web beacons," "clear GIFs," or similar means (collectively, "Pixel Tags") in connection with our website pages and HTML-formatted email messages to, among other things, track the actions of website users and email recipients, to determine the success of marketing campaigns and to compile aggregate statistics about website usage and response rates. A Pixel Tag is an electronic image, often a single pixel (1x1), that is ordinarily not visible to website visitors and may be associated with cookies on the visitors' hard drives. Pixel Tags allow us to count users who have visited certain pages of our websites, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened.
Transfer, Processing and Storage of Personal Data. Our websites and certain of our other Products are operated in the United States of America. We may process the personal data that we collect in your region, in the United States, and in any other country where we or our affiliates, subsidiaries, or service providers operate. We take steps to ensure that the data we collect under this Policy is processed according to the provisions of this Policy and the requirements of applicable law.
We transfer personal data from the European Economic Area to other countries, some of which have not yet been determined by the European Commission to have an adequate level of data protection. For example, their laws may not guarantee you the same rights, or there may not be a privacy supervisory authority there that is capable of addressing your complaints. When we engage in such transfers, we use a variety of legal mechanisms, including contracts incorporating the standard contractual clauses adopted by the European Union, to help ensure your rights and protections with respect to your data.
Security. We seek to have security measures and tools (such as firewalls, digital SSL certificates, intrusion detection systems, and database encryption) in place to help protect against the loss, misuse and alteration of the information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. As a result, although we strive to protect your data, we cannot ensure or warrant the security of any information you transmit to us through or in connection with our websites or that is stored by us. You acknowledge and agree that any information you transmit through our websites or upload for storage in connection with our websites is so transmitted or stored at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us at email@example.com or at our physical address at 5800 Corporate Dr., 5th Floor, Pittsburgh, PA 15237, Attention: Privacy (note however that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).
Retention Period. We will retain your data for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law and/or regulations. When we no longer have an ongoing legitimate business reason to keep your personal data, it will either be securely disposed of, or de-identified through an appropriate anonymization means.
Jurisdictional Issues. We host our websites from the United States, and our websites are not intended to subject us to the laws or jurisdiction of any state, country or territory other than those of the United States. We do not represent or warrant that our websites, or any part thereof, are appropriate or available for use in any particular jurisdiction other than the United States. Those who choose to access our websites do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the availability of our websites, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. By using our websites and submitting any personal data in connection with such use, you consent to the transfer of your submitted personal data to other countries, such as the United States, which may provide a different level of data security than in your country of residence.
Contacting Us. If you have any questions regarding this policy, please contact us by email at: firstname.lastname@example.org or mail us at:
Smith Micro Software, Inc.
5800 Corporate Drive
Pittsburgh, PA 15237
Please note that email communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your email correspondence with us.
7. Your Privacy Rights and Choices
There are a variety of data protection laws around the world that provide privacy rights to consumers and end users. Within the United States, these laws may vary and certain states provide their residents with specific rights regarding their personal data. To underscore our commitment to your privacy, we also offer these state law driven choices to consumers in places where they are not required.
8. Product-Specific Details
In addition to the information provided above, which applies generally to all of our Products, you may find the following additional, information related to specific Smith Micro Products, to be important or useful to you.
a. SafePath® Platform
b. CommSuite® Platform
c. ViewSpot® Platform
Our ViewSpot platform is intended for use by businesses, not consumers. It enables wireless service providers to display promotional content on display devices in their own or their authorized agents’ retail stores and/or to analyze anonymous data related to the retail store, the devices displayed in the retail store and the promotional content displayed through the service. Our ViewSpot platform does not collect personal data.