Privacy Policy

Last updated:  May 24, 2018

Your privacy is important to us.  This Privacy Policy explains what personal data Smith Micro collects from you, through our interactions with you and through our products, and how we use that data.

Smith Micro offers a wide range of software solutions and services.  References to Smith Micro products in this Privacy Policy include Smith Micro software, services, websites, apps and other solutions.

Please read the Product-Specific Details in this Privacy Policy, which provide additional information about some of our products.  This Privacy Policy applies to our interactions with you and each of the Smith Micro products that reference or link to this Policy.

We reserve the right to update or make changes to this Privacy Policy from time to time in our sole discretion without prior notice, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version of this Privacy Policy on our website at You can determine when this Policy was last revised by referring to the “Last updated” legend at the top of this Privacy Policy. Any changes to our Privacy Policy will become effective upon our posting of the revised version on our website at  Except where your separate consent is required by law, your use of our products which link to our reference this Policy following such changes constitutes your acceptance of the revised Policy then in effect. By using our products which link to or reference this Privacy Policy, you agree to the terms and conditions of this Policy. If you do not agree to the terms and conditions of this Policy, please do not use such products.

Special Note Regarding the Use of our Products by Children: Our products are not directed to children under the age of 16. In the case of our SafePath® Family product, children under the age of 16 may be invited to sign up for the service by a parent or legal guardian. Please see the Product-Specific Details for our SafePath Family product. Except as provided in connection with our SafePath Family product, if you are under the age of 16, please do not provide personal data in connection with your use of Smith Micro products. We encourage parents and guardians to go online with their children.

1. Types of Data Smith Micro Collects

Smith Micro collects data to operate effectively and to furnish or enhance your experience with our products. You provide some of this data directly when you sign up for an account in connection with our products or submit a request to us for information or support. We also record data in connection with your interaction with our products, such as through the use of cookies on our website or through your use of one of our software products.

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2. How We Use Personal Data

We use the data that we collect to provide our products, which includes updating and troubleshooting, providing support, and providing personalized recommendations and relevant marketing and advertising. We also use data to operate our business, which includes analyzing our performance and meeting our legal obligations.

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3. Reasons We Share Personal Data

We share your personal data with your consent and/or as necessary to complete a transaction or to provide a product that you have requested or authorized, which may include sharing your data with third parties performing services on our behalf. We will also share data if required by law or to respond to legal process, to protect our customers or to protect our rights or property.

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4. How We Protect Your Personal Data

Smith Micro uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, to notify those individuals whose information may have been compromised, and to take such action as may be required by applicable laws and regulations.

5. How to Access and Control Your Personal Data

You can view, edit or delete your personal data online for many of our products. In connection with the use of certain of our products, you can also make choices about our collection and use of your data. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature. How you can access or control your personal data will depend on which of our products that you use.

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6. Other Important Notices Regarding Our Privacy Practices

Below you will find additional privacy information that you may find important or helpful to your understanding of how we collect and use your personal data.

Cookies.  Smith Micro uses "cookies" in conjunction with our web-based products to obtain information. A cookie is a small data file that is transferred to your device (e.g., your phone or your computer) for record-keeping purposes.  We use cookies and other technologies to facilitate users' ongoing access to and use of our websites and in connection with web-based products. If you do not want information collected through the use of cookies, your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you to decide whether to accept each cookie. But please note that some aspects of our products may not work as intended or may not work at all without cookies.

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7. Product-Specific Details

In addition to the information provided above, which applies generally to all of our products, you may find the following additional, product-specific information, to be important or useful to you.

Smith Micro Websites

Smith Micro hosts several websites, including our corporate website,, our online store at, our digital content marketplace at, and our other websites, including  We may now or in the future operate additional websites.  Our collection and use of your personal data in connection with your use of our websites will be governed by this Privacy Policy and the additional, important privacy information below.

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SafePath Family

SafePath Family is a comprehensive family safety app, which combines powerful family locator functionality with robust parental controls and built-in support for wearable devices such as GPS wristwatches and pet trackers. Our collection and use of your personal data in connection with your use of SafePath Family will be governed by this Privacy Policy and the additional, important privacy information below.

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