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Smith Micro's Internet Solutions Division Builds Web-Based Document Management System For Toshiba Subsidiary

Feb 13, 2001
Intranet Infrastructure To Be Delivered

Aliso Viejo, Ca - The Internet Solutions Division of Smith Micro Software, Inc. (Nasdaq: SMSI), a developer and marketer of a wide range of software and service solutions for the wireless and Internet markets, today announced a contract to build an online document management system for Toshiba America Medical Systems (TAMS). Utilizing special Smith Micro methodology designed to speed the process of creating corporate intranet applications, the system will give more than 500 users in the Service and Support organization instant browser-based access to thousands of documents containing technical support documentation for TAMS' medical imaging products.

This Intranet Framework service offering, frees in-house staff of the need to learn the complexities of Microsoft Site Server and build a corporate intranet from scratch. Smith Micro installs the infrastructure and makes the initial connections, providing pre-built functionality for applications such as intranet-based content management, corporate phone book, document sharing and e-mail feedback. The pre-packaged solution provides hours of installation, configuration and knowledge transfer. The customer then populates the application with information from various sources, employing Site Server's easy-to-use submission, posting and approval process. If requested by the customer, Smith Micro also offers additional consulting services after delivery of the Intranet Framework solution.

"We needed a solution that would eliminate the need to distribute hard copies and CDs of our technical documentation and also make it easy for our staff to find the specific information they require without having to hunt through hundreds of pages," said Dave Croteau, manager of TAMS' InTouch customer support center. "Smith Micro offered a low-cost web-based solution that will give us the benefit of point-and-click search capabilities for documents as well as images, and their Intranet Framework strategy will enable us to deploy the system months sooner than if we had built the entire application internally."

Content will be contributed by TAMS' employees from throughout the organization and will be accessible from wherever it is stored, whether on the company's Windows or AS/400 file servers, Microsoft SQL Server or Oracle databases, or external Web sites. File formats ranging from documents and spreadsheets to images and HTML files can be submitted without reformatting or recoding.

"Many companies today lack sufficient IT staff to undertake major intranet projects, so our Intranet Framework offering is designed to eliminate the initial legwork that sometimes can stall these kinds of projects indefinitely," said Chris Lippincott, General Manager of the Internet Solutions Division of Smith Micro. "For customers like Toshiba, we are able to provide a jumpstart that gets the project off the ground, removes most of the development burden, and allows them to spend more time concentrating on their core competencies."

About Toshiba America Medical Systems, Inc.
With headquarters in Tustin, Calif., Toshiba America Medical Systems is a subsidiary of Toshiba America Inc., which employs 10,000 people throughout the United States. TAMS markets, sells, distributes and services diagnostic imaging systems, coordinates clinical diagnostic imaging research, and has responsibility for research and development for all modalities in the United States. Toshiba's imaging products include CT, MRI, nuclear medicine, ultrasound, and both conventional and vascular X-ray systems. Toshiba Corporation is a major provider of electronics and energy systems and products and a $54 billion organization with over 191,000 employees worldwide. You can visit the Toshiba America Medical Systems site at

About Smith Micro Software
Smith Micro is a developer and marketer of cross-platform software for personal and business computing. Smith Micro's Internet Solutions Division markets the award-winning WebCatalog eCommerce and dynamic web publishing solution and also provides eCommerce and eBusiness consulting services. The company also has a Wireless and Broadband division, which specializes in products that facilitate wireless telephony, video conferencing, video-enhanced Internet communication, voice over IP, core fax and data telephony, and PC troubleshooting; and a Macintosh Division, which serves as the primary fax solution provider to Apple Computer as well as supplier of the first Mac-based desktop H.323 video conferencing product.

Smith Micro products are available through direct sales, retail stores, value-added resellers (VAR's) and original equipment manufacturers (OEM's). Smith Micro's common stock trades on The Nasdaq Stock Market® under the symbol SMSI. The company is based in Aliso Viejo, CA. For more information, contact Smith Micro at (949) 362-5800 or

This release may contain forward-looking statements that involve risks and uncertainties. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are economic, competitive, governmental and technological factors affecting the company's operations, markets, products, services and prices, as well as other factors detailed in the company's filings with the Securities and Exchange Commission including its recent filings on Forms 10-K & 10-Q.

For more information on Smith Micro Software, via fax at no charge, please call 1-800-PRO-INFO and enter ticker symbol SMSI.