Make a big impact on your business with premium voice and messaging services.

OverviewEnd-User BenefitsOperator Benefits

Convert voicemail services from cost centers to profit centers

Over-the-top (OTT) messaging apps have surged in popularity while traditional operator voice and messaging services have become out of touch with the fast-paced needs of today’s consumers. Operators need solutions that help them generate new revenue within this disruptive environment, retain subscribers, use existing infrastructure, and offer competitive improvements to the end-user experience.

CommSuite® from Smith Micro provides consumers with a fast, advanced, integrated messaging environment, including single-click access to all voicemail messages, voice-to-text transcription, video messaging, and the ability to stream live video to multiple contacts simultaneously. The CommSuite platform, along with premium service plug-ins, gets subscribers engaged with operator messaging services again on a regular basis.

The turnkey CommSuite platform helps operators realize millions of dollars in revenue and savings—with little to no upfront cost. CommSuite increases ARPU with premium applications while helping operators drive more value from an underutilized asset and boost their bottom line.

Why CommSuite from Smith Micro?

Smith Micro delivers a superior user experience that enables simplified mobile messaging access to millions of users on a variety of device models. We equip operators with the needed tools to regain lost communication service revenue, including:

Turnkey deployment
Highly profitable premium services
"Try and buy" functionality
Flexible business models

Our platform powers more than twelve million subscriber devices for mobile operators in North America, delivering more than 300 million voicemail messages per month, and handling peak capacity transaction loads of more than 200tps.

Boost Mobile and Smith Micro deliver a Feature-Rich Visual Voicemail Experience
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For more information on CommSuite, please complete this form, call us at 866-636-7674 or email

End-User Benefits - CommSuite

The CommSuite platform enables delivery of video and voice messages directly to the phone in a visual inbox. By eliminating dial-in retrieval, call completions are increased while providing users with a unique way to communicate with friends and family via video or voice messaging. Additional features include forwarding, extended reply, and message archiving. For the user, this means voice and video messages can be easily retrieved, viewed in one unified inbox, and selectively played back in any order.

Advanced premium services allow operators to integrate new services, such as video messaging, voicemail-to-text, ad insertion, and social network integration into existing voicemail infrastructure.

CommSuite Inbox with Voicemail To Text Transcription Inbox with Playback View
CommSuite Inbox with Voice-to-Text Playback

Premium services include:

Visual Voicemail

Visual Voicemail enables users to manage voice messages like email, with reply, forwarding, and social sharing features. Our operator-grade visual voicemail platform can integrate with multiple VMS (voice mail systems), voice-to-text engines, and operator infrastructure elements.

Voicemail-to-Text

With Voicemail-to-Text, audio messages are seamlessly transcribed and delivered as text, allowing subscribers to quickly read and reply to voicemail messages, no matter how loud or quiet the environment. Transcribed text can easily be copied, pasted, or even automatically forwarded to an email address.

Voice to Share

Voice to Share is an exciting way for subscribers to share their transcribed voicemail messages, allowing users to forward messages just like they would an email or text. Transcribed messages can even be posted or shared with popular social network sites, such as Facebook and Twitter.

Voice SMS

Voice SMS is a quick and easy way to send text messages with just your voice. Subscribers simply record their voice to an audio file and then share it with anyone in their contact list via email or SMS—no keyboard or typing required.

Videomail

Videomail is the next generation of mobile messaging, going beyond voice and text. Subscribers are able to record and share a video message with family and friend directly from their CommSuite inbox. Users can also share downloaded video clips via email or social networks.

Videocast

Videocast is a new way for users to stream live video and deliver it to any number of recipients. This service allows users to broadcast an event and to share special moments with loved ones—live and as they happen. Playback of Videomail and Videocast does not require a client—recipients can view video messages from any video-capable mobile phone or browser.

Premium Content

Premium Content gives users customized themes and experiences; for example, Avatarmail allows users to send and receive messages as a talking animated character. The animated avatar is synched with the real-life audio message being played back—adding a new dimension of fun to checking and receiving voice messages.

Operator Benefits - CommSuite

Revenues from traditional operator-provided services—such as voicemail, SMS, and MMS—have experienced declines in service usage. Subscribers have flocked to the expanding market of social, video, and instant messaging applications. Client-based improvements, such as visual voicemail and voicemail-to-text, can help reverse the trend; however, there are many things that simply cannot be done with a client alone.

CommSuite offers wireless operators, wire line operators, and MSOs the following proven and measurable benefits:

Monetization of voice and videoservices

Upsell from the client application and generate additional premium services revenue with voicemail-to-text transcription, video messaging, and more.

Increased call completions

The platform promotes improved voicemail penetration in markets with low voicemail adoption, resulting in greater call completions.

Additional messaging traffic

Reply and forward features using SMS and MMS; present an attractive option to users, leading to additional messaging traffic.

Integration across operator applications

The Software Developer Kit provides a programming interface to add CommSuite features to other operator messaging applications.

Advertising revenue

Operator-provided messaging, with its frequent subscriber interaction, is the perfect platform to host mobile advertising campaigns. By integrating non-invasive ads or promotions for complementary services, operators can leverage new revenue from a highly used, value-added service.

Reduced costs

Cap expenses and dependency on multiple legacy voicemail systems. Providing a high-quality, consistent user experience will also lower customer churn and support costs.

Integrating a client with a gateway grants additional benefits, such as:

A gateway allows for the ability to connect to multiple voicemail systems, billing systems, and clients.
Integrated client server systems can upsell premium services directly from the voicemail platform itself (enabling “try and buy” functionality).
The client on its own doesn’t have the ability to synchronize message stats across multiple screens, track handset swaps, or filter noise from audio files prior to handset delivery.

Only CommSuite provides next-generation communications and operator-class reliability:

Smith Micro has shipped more than 18 million CommSuite VVM clients on 20+ handset models, with over 1 billion messages delivered per quarter
Successful and timely delivery of messages in compliance with SLA requirements (i.e., 99.9% message delivery within 60 seconds)
Strong technology roadmap with RCS forward compatibility enables operators to serve current and future devices with the same client platform