Personalizing the shopping experience is critical for brick-and-mortar stores looking to remain relevant in an increasingly competitive, highly digitized market. Integrating mobile into existing marketing initiatives can give retailers a significant edge over the competition. Mobile engagement done right can reinforce and extend customer loyalty far beyond what any technology has done before. Approaching mobile as a relationship, instead of a channel, won’t just benefit a brand’s back-to-school sales, it will grow the lifetime value of each customer.
Chief Marketer: 4 Ways to Use Mobile to Optimize Back-to-School Shoppers