Smith Micro's Ability To Meet All Three Needs Streamlines E-Commerce Management
ALISO VIEJO, CA -- The Internet Solutions Division of Smith Micro Software, Inc. (Nasdaq: SMSI), a developer and marketer of a wide range of software and service solutions for the wireless and broadband markets, today announced a contract to handle Web site development work, Web site hosting responsibilities and order fulfillment for Kyocera Wireless Corp.'s online phone Accessory Store (http://www.kyocera-wireless.com/store). In addition, Smith Micro implemented the order processing system utilized by Kyocera's customer service representatives for accessory orders placed over the phone. Kyocera selected Smith Micro because of its ability to handle all of these tasks, which greatly simplified the wireless company's management of its e-commerce operations.
Smith Micro has completed a series of upgrades to the Kyocera site, transferred the Web site from another service provider to Smith Micro's own hosting facility, and began fulfilling orders placed through Kyocera's site from its warehouse in Aliso Viejo, CA.
Site upgrades to date have included a new Web-enabled reporting system, integration with Smith Micro's back-end fulfillment application, and transitioning of the call center agents' application for placing phone orders from a modem-based mainframe system to a faster and simpler Windows-based interface with high speed connectivity. The fulfillment operation includes shipping, returns, inventory management and customer payments. Products handled in the fulfillment operation range from batteries and chargers to car power adapters, data cables, leather cases, connectivity tools and colored faceplates for Kyocera phones.
"Consolidating all of these e-commerce functions with a single provider gives us one point of contact, one bill and essentially a one-stop shop for our accessory-related e-commerce activities," said Trish Arellano, Senior Manager for Kyocera Wireless Corp. "At the same time, Smith Micro gives us a strong Microsoft-certified development team that has been able to streamline our call center operations through improved technology."
"We have gradually expanded our services in order to offer a complete solution for managing our clients' online businesses," said Chris Lippincott, General Manager of the Internet Solutions Division of Smith Micro. "By providing site development, hosting and fulfillment from one source, we enable customers like Kyocera to substantially reduce the overhead required for keeping their e-commerce operations running smoothly."
About Kyocera Wireless Corp.:
Kyocera Wireless Corp. is a wholly owned subsidiary of Kyocera International Inc., which acquired QUALCOMM Incorporated's CDMA consumer wireless phone business in February 2000. Kyocera Wireless Corp. is a leading supplier of innovative, feature-rich CDMA handsets and accessories for customers worldwide. Based in San Diego, the company is ISO-14001 and ISO-9001 certified and has won city, state and federal awards for its environmentally friendly manufacturing and recycling practices. For more information please visit the Kyocera Wireless Corp. Web site at http://www.kyocera-wireless.com.
Kyocera Corporation (NYSE: KYO) the parent and global headquarters of the Kyocera Group, was founded in 1959 as a producer of advanced ceramics. By combining these engineered materials with metals and plastics, and integrating them with other technologies, Kyocera has become a leading supplier of solar energy systems, telecommunications equipment, semiconductor packages, electronic components, cameras, laser printers and copiers. During the year ended March 31, 2001, the companies' net sales totaled 1.285 trillion yen (US$10.2 billion) with net income of 219.5 billion yen (US$1.742 billion). Kyocera Corporation has been recognized by IndustryWeek magazine as one of "The World's 100 Best-Managed Companies."
About Smith Micro Software:
Smith Micro Software is a developer and marketer of cross-platform software for personal and business computing. Smith Micro's Internet Solutions Division markets the award-winning WebCatalog eCommerce and dynamic Web-publishing platform and also provides eCommerce and eBusiness consulting services. The company also has a software products segment that includes wireless and broadband technologies, which specializes in products that facilitate wireless telephony, video conferencing, video-enhanced Internet communication, voice over IP, core fax and data telephony, and PC diagnostic troubleshooting tools; and Macintosh products, which includes the primary fax solution to Apple Computer as well as the first Mac-based desktop H.323 video conferencing product.
Smith Micro products are available through direct sales, retail stores, value-added resellers (VAR's) and original equipment manufacturers (OEM's). Smith Micro's common stock trades on The Nasdaq Stock Market® under the symbol SMSI. The company is based in Aliso Viejo, CA. For more information, contact Smith Micro at (949) 362-5800.
This release may contain forward-looking statements that involve risks and uncertainties, including without limitation risks and uncertainties relating to the company's financial prospects and projections, the company's plans for returning to sustained profitability and the company's ability to increase its business in the Wireless and Broadband segments. Among the important factors that could cause actual results to differ materially from those in the forward-looking statements are new and changing technologies, customer acceptance of those technologies, fluctuations or cancellations in orders from distribution customers, new and continuing adverse economic conditions, and the company's ability to compete effectively with other software companies. These and other factors could cause actual results to differ materially from those presented in any forward-looking statement and are discussed in the company's filings with the Securities and Exchange Commission including its recent filings on Forms 10-K and 10-Q.
Smith Micro and the Smith Micro logo are trademarks or registered trademarks of Smith Micro Software, Inc. Kyocera is a registered trademark of Kyocera Corporation. All other trademarks and product names are the property of their respective companies.