Comcast Case Study: Simpler, Smarter, Safer Wi-Fi Access using Policy-on-Device Management and Analytics

As demand for mobile internet access grows, Wi-Fi has become a critical strategic investment for both wireless and cable network providers.

Comcast Case Study - Smarter Wi-Fi AccessDespite aggressive deployment of hotspots, Wi-Fi usage still has a number of challenges, including discovery of appropriate access points, secure login, connection quality, congestion, and seamless transitions between networks.

In order to maximize adoption and retain customers, network providers must ensure Wi-Fi Quality of Service (QoS) is high, and users can easily find and securely access provider hotspots.

Working with Smith Micro Software, Comcast has enhanced their XFINITY WiFi® application to simplify and enhance user access to Comcast hotspots nationwide.

Available for Android, iOS, PC and Mac platforms, the app improves Wi-Fi discovery by using geo-fence technology to identify and promote Comcast access points. Automated authentication and connection management features provide users with safe, seamless access to hotspots including private, public secure, or public open hotspots.

Embedded policy controls allow Comcast to prioritize access points based on Quality of Service (QoS) metrics, including connect and disconnect performance thresholds, helping to improve network performance for Comcast customers, and facilitating network planning.

 

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The Opportunity for Cable/MSOs

For the Cable/MSO market, Wi-Fi provides an opportunity to expand reach outside the home/office, engage customers over mobile devices, better understand customer experience, and promote new, relevant services to customers.

Smith Micro is an industry expert in broadband connectivity and embedded device software, providing wireless connectivity solutions to Tier 1 network operators and device manufacturers for decades.

The company’s NetWise® Policy-on-Device platform offers an intelligent client, management server, and cloud-based analytics to improve Quality of Experience for wireless subscribers by:

  • Simplifying Wi-Fi onboarding to increase service adoption
  • Offering secure, transparent login to owned or partner hotspots
  • Continuously measuring and managing connection quality
  • Prioritizing networks based on Quality of Service (QoS)
  • Providing visibility into aggregate user experience over any wireless network (Wi-Fi/3G/4G)
  • Proactively promoting network services, with smarter Wi-Fi radio management

Learn more about the NetWise platform and the opportunity for Cable/MSOs.

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