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Smith Micro Forms Strategic Alliance with European Call Handling Operation (ECHO)

Oct 21, 1998
Belgium-Based ECHO Will Play A Key Role In Executing Smith Micro's Pan-European Strategy By Providing Multi-Lingual Support And Marketing Services

ALISO VIEJO, CA - Smith Micro Software (Nasdaq: SMSI) today announced that it has formed a strategic alliance with European Call Handling Operation ("ECHO"), a Belgium-based provider of support and marketing services for high technology companies. Through this new alliance, ECHO will now play a key role in executing Smith Micro's pan-European strategy by furnishing multi-lingual technical and marketing support services throughout Europe.

Strategically located at the crossroads of northern Europe, ECHO is viewed as an ideal partner to support Smith Micro's sales efforts in the U.K., France, Germany, Italy, Spain and Benelux. ECHO will specifically provide expert technical support services in multiple languages, and will also assist in managing Smith Micro's registration services and upgrade fulfillment process. ECHO will further support Smith Micro by marketing to areas where the company's distribution isn't yet fully developed, and will also conduct pan-European direct marketing efforts in support of existing Smith Micro distributors.

"We fully expect that ECHO's multi-lingual support and marketing services will play a pivotal role in our efforts to establish a leadership position in the European communica-tions software market," said Dan D. Sheppard, Smith Micro's Executive Vice President and COO. "The multiple language support ECHO provides will be particularly important to OEM prospects, which typically require that their customers can access technical support services in their native languages."

"We are very pleased to be in partnership with Smith Micro, because it is widely acknowledged as one of leading suppliers of communications software in the world," said Fergus Donohoe, Managing Director of ECHO. "With the dynamic growth in Internet usage that is expected to continue throughout Europe, we believe Smith Micro has excellent potential to establish itself as one of the top suppliers of communications software in the European market."

For more information, contact Smith Micro at 949/362-5800 or visit www.smithmicro.com.

Smith Micro is a leading developer and marketer of software products that make person-to-person communications simple. With a focus on the Internet, broadband and modem-based technologies, the company designs integrated, easy-to-use software that enables fax, data, voice and video communication to personal computer users around the world. Headquartered in Aliso Viejo, California, the company markets its products worldwide through a network of OEMs and retail distributors. The company is publicly traded on the Nasdaq National Market under the symbol SMSI.

This release may contain forward-looking statements that involve risks and uncertainties. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are economic, competitive, governmental and technological factors effecting the company's operations, markets, products, services and prices, as well as, other factors detailed in the company's filings with the Securities and Exchange Commission including its recent filings on Forms 10-K and 10-Q.

Smith Micro, the Smith Micro logo, conexs.com, FAXstf and STF Technologies are registered trademarks or trademarks of Smith Micro Software, Inc. All other trademarks and product names are the property of their respective companies.

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